Customer Service

Reserve Your Spot Today

Customer service is important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, you can essentially recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies and provides testimonials and reviews. Join us to learn all of this and more!

 

Meet Your Instructor

Jonaee Coffey is a multi-faceted, dynamic speaker, entrepreneur, business consultant, corporate trainer and master administrator. With great tenacity and passion, Jonaee, purposefully walks in her mission to teach entrepreneurs how to build and maintain sustainable businesses. Possessing a great deal of knowledge and insight, she has helped many small businesses to restore compliance, implementsystems, determine entity structure, establish organizational principles and assess product/service
offerings. She also successfully works behind the scenes to ensure that her client’s entities are running effectively and efficiently.

In 2016, Jonaee started Coffey and Biz LLC, a consulting firm that offers business formation, virtual administration and corporate training services. She also started Korporate Kidz USA, a 501c3 Nonprofit
organization that teaches children how to be financially fit and business savvy entrepreneurs.

Aside from business, Jonaee is a mother to her four beautiful children. She enjoys spending quality time with family, dancing, singing, and visiting new places. Her mantra is to never despise small beginnings; and she walks boldly in her favorite scripture, Philippians 3:14.

Jonaee Coffey

What You’ll Learn

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Good customer service from start to finish

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Developing Relationships

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Customer Perception (Your Tone is Everything!)

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How to Engage

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Customer Retention

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Do You Know What They Really Need?

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The Voice of the Customer